We encourage you to read detailed information about a product or in some cases call 0302 914 040 to get adequate information before proceeding to purchase. All items sold or supplied are not returnable. However, jds Electronics gives you one week warranty plus six to twelve months’ grace period between you the customer and the product manufacturer. In such period, we will liaise between you the customer and the manufacturer.
We guarantee all our products are of high quality and international standards, in the invent that an item is not received in the condition it was presented, the customer must bring it back together with the official receipt given to prove the purchase from us. We will then ascertain the nature of damage to detect if it’s our fault or yours.
If it’s a physical damage as a result of your action, we cannot do anything about it. However, if it’s a manufacturer’s fault we will work with the manufacturer for a replacement. All such issues must be reported to us within the stipulated timeframe.